Kirkby Malzeard & Masham Surgeries - Your Responsibilities

Your Responsibilities

To ensure you get the best care possible it is important that the records we keep about you are accurate. We would therefore ask you to inform us as soon as possible whenever there is a change in your circumstances. This may include a change of telephone number, address or name. We may, from time to time, ask you if the details we hold of you are still correct.
Please do everything you can to keep appointments or tell us as soon as possible if you cannot. Otherwise other patients may have to wait longer.
Please ask for home visits by the doctor only when the patient is too ill to visit the surgery.
Please keep your morning phone calls as brief as possible and avoid calling during the peak morning time for non-urgent matters.
We ask that you treat the doctors, health professionals and practice staff with courtesy and respect as we operate a zero tolerance policy for violent and abusive behaviour. Any patient in breach of this policy will be removed from the practice list of registered patients.
Remember you are responsible for your own health and the health of your children.
We will give you our professional help and advice, so please act upon it.